Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") describes how taya365.com ("the Platform," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "the Player," or "the User") who access or use the taya365.com website and associated services.

This Policy applies to all personal data processed by taya365.com in connection with your use of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy. By registering on or using taya365.com, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you create a taya365.com account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Philippine mobile number and/or email address;
• Username and encrypted password;
• Residential address (city, province, region within the Philippines).

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering (AML) regulations and PAGCOR requirements, we may collect:

• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Proof of payment method (e.g., screenshot of GCash account, bank account details);
• Selfie or live photo for identity verification purposes.

2.3 Financial Transaction Data

We collect records of all financial transactions conducted through your taya365.com account, including deposit amounts, withdrawal requests, payment method details (excluding full card numbers), transaction timestamps, and transaction reference numbers.

2.4 Gameplay & Activity Data

We collect data about your activity on the Platform, including games played, wagers placed, winnings and losses, session duration, login timestamps, and responsible gaming tool usage.

2.5 Technical & Device Data

We automatically collect certain technical data when you access taya365.com, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited.

2.6 Communications Data

We retain records of communications between you and taya365.com, including customer support chat transcripts, email correspondence, and feedback submissions.

3. How We Collect Your Data

taya365.com collects personal data through the following means:

• Directly from you: Information you provide during registration, KYC verification, account management, deposits and withdrawals, and customer support interactions;
• Automatically: Technical and device data collected via cookies, web beacons, and server logs when you access the Platform;
• From third parties: Identity verification data from KYC service providers; payment data from payment processors such as GCash, PayMaya, and banking partners; fraud prevention data from third-party risk management services;
• From regulatory authorities: Information shared with us by PAGCOR or other Philippine regulatory bodies in connection with our licensing obligations.

4. Purpose and Legal Basis for Processing

taya365.com processes your personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2012:

5. Sharing Your Personal Data

taya365.com does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party services that assist us in verifying your identity and age in compliance with Philippine regulations;
• Fraud Prevention & Security Services: Providers that help us detect and prevent fraudulent activity, money laundering, and other prohibited conduct;
• IT & Platform Infrastructure Providers: Cloud hosting, database, and technical support providers who process data on our behalf under strict data processing agreements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies as required by law;
• Legal & Professional Advisors: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third-party service providers who process personal data on behalf of taya365.com are bound by data processing agreements that require them to maintain appropriate security measures and process data only in accordance with our instructions.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit taya365.com. They help us recognise your device, remember your preferences, keep you logged in, and understand how you use the Platform.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These cannot be disabled and do not require your consent;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits;
• Analytics Cookies: Help us understand how players use taya365.com so we can improve the experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of taya365.com. Instructions for managing cookies are available in your browser's help documentation.

7. Data Retention

taya365.com retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations.

Specifically:

• Account & KYC Data: Retained for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act;
• Gameplay & Activity Logs: Retained for up to three (3) years for responsible gaming monitoring and dispute resolution purposes;
• Customer Support Records: Retained for up to two (2) years after the resolution of the relevant interaction;
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

taya365.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems containing personal data;
• Staff training on data privacy and security obligations.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by taya365.com:

• Right to be Informed: The right to know what personal data we collect and how it is used — which this Policy fulfils;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13 below. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Children's Privacy

taya365.com is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on taya365.com, please contact us immediately at the details provided in Section 13.

11. International Data Transfers

taya365.com primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services — taya365.com ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC guidelines.

International transfers are protected by appropriate safeguards, including contractual clauses that require recipient organisations to maintain data protection standards equivalent to those required under Philippine law.

12. Updates to This Privacy Policy

taya365.com reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification and update the effective date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of taya365.com following the publication of an updated Policy constitutes your acceptance of the changes.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.